Delivery and Refund Terms

• Tickets and dance class subscriptions purchased through Lativa are **digital products**. No physical delivery applies.

• Tickets become available **immediately** after payment confirmation in your "My Tickets" screen and at the email address linked to your account. The QR code can be viewed offline in the app.

• Class subscriptions complete enrollment within 5 minutes of payment confirmation; the next billing cycle is attached to your payment method automatically.

• If a ticket/enrollment cannot be delivered due to a technical issue, Lativa refunds the payment within 1 business day and notifies you via destek@lativa.app.

• **7 (seven) days or more before the event date:** the full **100%** of the amount paid is refundable. Request via destek@lativa.app or in-app "Refund ticket".

• **3 to 7 days before the event date:** **50%** of the amount paid is refundable; the remainder is retained as an administrative cancellation fee.

• **Less than 3 days before the event date:** no refund. You may instead transfer the ticket to another Lativa user free of charge.

• **If the event is cancelled by the organizer:** full refund is issued automatically; no separate request is required.

• **Festival tickets:** the organizer's specific refund rules apply, presented during purchase.

• You can transfer your ticket to another Lativa user up to 1 hour before the event start.

• Transfer completes upon the recipient's acceptance; before acceptance the ticket remains with the sender.

• Once the transfer completes, the QR code is rotated and the old code is invalid at door scan.

• Transfers are free on the platform.

• Monthly class subscriptions can be cancelled at any time from within the app.

• Upon cancellation, attendance is retained until the end of the current billing period; no further charges are taken.

• Mid-period prorated refunds are not provided by default; the school owner (organizer) may grant exceptional refunds at their discretion.

• Demo class requests are free; cancellations are made directly with the school.

• Approved refunds are initiated via Iyzico within **3 business days** of the request.

• The bank settlement period may take **3-14 business days** depending on the card issuer.

• Refunds are returned to the same card / payment method used; refunds to a different account are not possible.

• You can track refund progress via destek@lativa.app.

• Per Article 15 of Turkey's Distance Sales Regulation (Law 6502), services scheduled for a specific date or period (event tickets, course terms) are **exempt** from the statutory right of withdrawal.

• Lativa nevertheless grants the voluntary refund windows described in "Ticket Refund Policy" above.

• Digital content is similarly exempt under the same regulation, as the customer's electronic consent at the time of purchase removes the statutory withdrawal right.

For refunds, cancellations, or delivery issues: destek@lativa.app

Company name and address are on the "About Us" page.